Return & Refund Policy

At LANKA STORE 24 PLC, we are committed to providing our customers with quality products and the best shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the terms and conditions mentioned below.

1. Return Request Period

Customers must submit a return request within 03 days from the date of delivery of the order.

Return requests submitted after this period may not be accepted.

2. Return Eligibility

A product will be eligible for return only if:

  • The product is unused and in its original condition.
  • Original packaging, accessories, manuals, warranty cards, and free items (if applicable) are returned.
  • The original invoice/order details are provided.
  • The product is not damaged due to misuse, negligence, or improper handling by the customer.

3. Accepted Reasons for Returns

Return requests may be considered for:

  • Wrong product delivered.
  • Damaged product received.
  • Manufacturing defects.
  • Missing parts or accessories.
  • Product received not matching the description.

4. How to Request a Return

  1. Log in to your LANKA STORE 24 account.
  2. Go to My Account → Orders.
  3. Select the relevant order and submit a Return Request.
  4. Provide the reason for return and upload required images/videos if requested.
  5. Wait for approval from our team before sending the product back.

All return requests are subject to review and approval by LANKA STORE 24 PLC.

5. Refund Policy

  • Refunds will be processed only after successful inspection of the returned product.
  • Refunds will be issued through the applicable payment method or bank transfer.
  • For bank transfer refunds, customers may be required to provide accurate bank account details.
  • Once a refund is approved, the refund process may take up to 15 business days to complete, depending on the payment method and banking procedures.

6. Courier Charges for Returns & Refunds

Important Note:

If a refund is approved, any applicable courier charges incurred for the return process will be deducted from the refund amount.

Even in cases where the issue is related to an error from LANKA STORE 24 PLC, the return collection will be arranged through our approved courier service. Applicable courier charges related to the return process will be handled according to the return procedure.

Customers are requested not to send any product through a courier service without prior approval from LANKA STORE 24 PLC.

7. Replacement / Exchange

Approved replacement or exchange requests will be processed subject to product availability.

8. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to customer misuse.
  • Products without original packaging and accessories.
  • Products showing signs of use beyond inspection.
  • Items specifically mentioned as non-returnable on the product page.

9. Contact Us

LANKA STORE 24 PLC
31st Floor, East Tower,
World Trade Centre,
Colombo 01.

Phone: 075 2 111 222
Email: info@lankastore24.lk

LANKA STORE 24 PLC reserves the right to review, approve, or reject return requests according to this Return & Refund Policy.