PRIVACY POLICY

Effective Date: 01/01/2025

Welcome to LANKA STORE 24 (Pvt) Ltd (lankastore24.lk). We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect the information you provide when using our website https://www.lankastore24.lk.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Information: Name, email address, contact number, billing and shipping address.

  • Payment Details: Credit/debit card information or other payment methods (securely handled by third-party payment processors).

  • Account Details: Username, password, order history, saved items.

  • Technical Information: IP address, device type, browser type, operating system, pages visited, and browsing behavior.

2. How We Use Your Information

We use your information to:

  • Process your orders and deliver products.

  • Contact you with order updates or customer support.

  • Improve our website and services based on your usage.

  • Send promotional emails or SMS (only if you have opted in).

  • Prevent fraudulent activity and ensure the security of our services.

3. Sharing Your Information

Your personal information may be shared with:

  • Payment gateways (e.g., Dialog Genie, LankaPay, PayHere, OnePay etc.) to process transactions.

  • Courier and delivery partners to fulfill your order.

  • IT and marketing service providers for website maintenance and communication.

  • Law enforcement or legal authorities, if required by law.

We do not sell or rent your personal data to any third party.

4. Cookies and Tracking Technologies

lankastore24.lk uses cookies to enhance your shopping experience. These cookies help:

  • Remember your login and cart contents.

  • Understand how you use the site for analytics.

  • Show relevant ads (if any) on external sites.

You may disable cookies in your browser settings, but some features may not work properly.

5. Data Protection

We take the security of your information seriously. lankastore24.lk uses secure servers, SSL encryption, and follows industry standards to protect your data. However, no system is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

As a user, you have the right to:

  • Access or update your personal data.

  • Request deletion of your account.

  • Opt out of promotional emails or messages.

You can contact us at info@lankastore24.lk to exercise any of these rights.

7. Changes to Our Privacy Policy

We may update this Privacy Policy occasionally. When we do, the revised version will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

LANKA STORE 24 (Pvt) Ltd.
Email: info@lankastore24.lk
Phone: 075 2 111 222
Website: https://www.lankastore24.lk