TERMS AND CONDITIONS

Effective Date: 01/01/2025

Welcome to LANKA STORE 24 (Pvt) Ltd lankastore24.lk. These Terms and Conditions (“Terms”) govern your use of our website https://www.lankastore24.lk and the services provided through it. By accessing or using our site, you agree to be bound by these Terms.

Please read them carefully before placing an order.

1. General

  • lankastore24.lk is operated by LANKA STORE 24 (Pvt) Ltd, [CEYLON CARE (Pvt) Ltd.] located in 31st Floor, East Tower, Word Trade Center, Colombo 01, Sri Lanka.

  • We reserve the right to change, update, or modify these Terms at any time without prior notice.

  • Continued use of the website after such changes constitutes your acceptance of the new Terms.

2. Eligibility

To use our site or make purchases, you must:

  • Be at least 18 years old, or have permission from a parent or legal guardian.

  • Provide accurate and up-to-date personal and payment information.

3. Products & Pricing

  • All products listed are subject to availability.

  • We reserve the right to modify prices, descriptions, or discontinue items without notice.

  • Prices are listed in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.

4. Orders

  • Once an order is placed, you will receive a confirmation email. This does not mean your order is accepted.

  • We reserve the right to refuse or cancel any order at our discretion.

  • You agree to provide correct and complete details for successful delivery.

5. Payment

  • We accept online payments via credit/debit cards, mobile wallets, and bank transfers through secure payment gateways.

  • Orders will only be processed after full payment is confirmed.

6. Shipping & Delivery

  • Delivery timelines and fees are specified during checkout.

  • Delays may occur due to external factors (weather, strikes, etc.). We are not liable for such delays.

  • Risk of loss passes to you once the product is handed over to the courier.

7. Returns & Refunds

  • Please refer to our Return & Refund Policy for detailed information.

  • Certain items (e.g., perishables, personal care products) may not be eligible for return.

8. User Accounts

  • You are responsible for maintaining the confidentiality of your account and password.

  • You agree to accept responsibility for all activities under your account.

  • We reserve the right to suspend or terminate accounts for violations of these Terms.

9. Prohibited Activities

You agree not to:

  • Use the website for any unlawful or fraudulent activity.

  • Interfere with or disrupt the site’s functionality.

  • Upload viruses or malicious code.

10. Intellectual Property

All content on lankastore24.lk—including text, images, logos, graphics, and software—is the property of lankastore24.lk or its licensors and is protected by intellectual property laws. Unauthorized use is strictly prohibited.

11. Limitation of Liability

We are not responsible for:

  • Any indirect, incidental, or consequential damages.

  • Delays, losses, or errors caused by third parties (couriers, payment processors).

  • Content accuracy or completeness on the website.

12. Governing Law

These Terms are governed by the laws of Sri Lanka. Any disputes will be subject to the exclusive jurisdiction of the courts of Sri Lanka.

13. Contact Us

For any questions about these Terms, please contact:

LANKA STORE 24 (Pvt) Ltd.
Email: info@lankastore24.lk
Phone: 075 2 111 222
Website: https://www.lankastore24.lk